ORDER ACKNOWLEDGEMENT
Once you have placed an order with B&B Tractors you will receive a confirmation email for that order, which forms a contract between B&B Tractors and you. Orders may be cancelled up until goods have been despatched.
As not all goods are held in stock, we may need to order directly from the manufacturer after you have placed your order. Due to this, we advise you to allow up to 10 working days for delivery. You will receive an e-mail notifying you when your order has been despatched, or to advise you of any delays.
Orders placed from outside the UK mainland, may be liable to customs and import charges, and may delay shipment to the final destination. Time frame and liability for additional customs charges are outside the control of B&B Tractors and cannot be predicted. The costs are the responsibility solely of the customer.
DELIVERY
Method of Delivery
We despatch orders either by courier or Royal Mail. On delivery a signature may be required. You can select an alternate delivery address on checkout to ensure someone will be present to receive your delivery. Should you not be in at time of delivery, a card should be left for you with notice of attempted delivery and how to arrange for re-delivery. If no contact is made, it is likely to be the following working day. Should you miss both delivery attempts, it is then your responsibility to collect your delivery from the courier.
Large or non standard items.
Certain items for sale on our website fall into this category and may incur an additional carriage charge. This is indicated on the product page, and the cost will appear on the checkout page as a delivery surcharge.
Location
Delivery costs are calculated on delivery to UK mainland only. Deliveries to the Highlands and islands within Great Britain will incur an additional charge which you will be advised of on ordering. We can deliver overseas in most circumstances, however times and shipping charges may be incurred. If your Purchase can not be delivered due to franchise agreements, we will inform you via email or telephone and make an arrangement for collection or a complete refund will be given.
RETURNS
Please see our terms and conditions located here.
For account customers, please see your terms and conditions arranged upon account opening.
Faulty Products
Faulty products do occur from time to time. If you find yourself in possession of a faulty item, we want to resolve this issue as quickly as possible for you. You can get in touch with us at enquiries@bandbtractors.co.uk - if you can attach photos of the faulty item in question, we will try to resolve the issue without return of the item. This is not a guarantee that the issue can be resolved this way, and the item may still require returning.
All faulty items should be returned in a clean condition for health and safety reasons.
Exchanges
For exchanges, you will need to contact us on 01623 847171 or email enquiries@bandbtractors.co.uk with your original order number.
REFUNDS
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit in line with your card issuer's policies.
